Frequently Asked Questions
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Support hours: Monday-Friday, 9am-5pm
Australia Post - Christmas cut-off
Australia Post - Christmas cut-off
We send from Cherrybrook, NSW.:
To NSW - Mon 22/12
To ACT - Fri 19/12
To VIC - Fri 19/12
To QLD - Fri 19/12
To SA - Fri 19/12
To WA - Thu 18/12
To TAS - Fri 19/12
To NT - Tue 16/12
Are these real brand fragrances?
Are these real brand fragrances?
At The Sweetest Lie, we craft captivating scents that are beautifully inspired by your favorite designer perfumes. We uphold the same high quality standards, ensuring each "lie" offers an affordable, yet luxurious, alternative. Please note: We are in no way affiliated with the mentioned brands.
Why are your perfumes so affordable, and do they match the quality of designer perfumes?
Why are your perfumes so affordable, and do they match the quality of designer perfumes?
We believe true luxury is in the scent itself, not the overhead. By thoughtfully sidestepping elaborate packaging, hefty advertising budgets, and inflated designer pricing, we focus entirely on the quality of our fragrance. The result? The same sophisticated scent experience, at a price that feels truly delightful.
Are these fragrances long lasting?
Are these fragrances long lasting?
Our "sweetest lies" are crafted for exceptional longevity, designed to linger beautifully on your skin just like your favourite designer fragrances, sometimes even longer, depending on the captivating composition.
How long will the fragrance bottle last?
How long will the fragrance bottle last?
This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 3 to 4 months.
Freshly poured upon order
Freshly poured upon order
Each 'Sweetest Lie' fragrance is carefully poured fresh for every order. Allow 4–6 weeks for maceration—a natural process that harmonizes and deepens every note. For the finest experience, store in a cool, dry, and dark place.
Are the fragrances tested on animals?
Are the fragrances tested on animals?
We're proud to share that none of our "sweetest lies" are ever tested on animals. Plus, all our captivating perfumes are 100% vegan!
Where do you currently ship?
Where do you currently ship?
We'll deliver your "sweetest lie" anywhere across Australia.
What should I do if my order is lost, damaged or stolen?
What should I do if my order is lost, damaged or stolen?
Oh dear! If your "sweetest lie" seems to have gone astray, arrived with a secret imperfection, or was unfortunately taken, please don't fret. Simply send a whisper to our customer support team at hey@thesweetestlie.com.au. We're always here to help you unravel any mystery and promise to find the perfect solution for you, ASAP.
I received the wrong item
I received the wrong item
Oh no, it seems a little mix-up occurred! We sincerely apologise if you've received an incorrect "lie." Please reach out to our dedicated customer support team at hey@thesweetestlie.com.au, and we'll swiftly uncover the truth and ensure you get your perfect scent.
